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Quick answers to common questions.
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Where can I find my purchased download?
Check the download information provided after your purchase and any order confirmation you received. If you still cannot locate the file, email us with your order details so we can understand the issue.
My Anki deck is not importing correctly. What should I do?
Check the How It Works page and follow the import instructions supplied with your deck. If the problem continues, tell us which device and Anki version you use, what you tried, and any error message you see.
Images or audio are missing from my deck. Can you help?
Yes. First check the media import options and preview several cards. If media is still missing, email us with your order details and a brief description of the problem.
Can I ask a question before buying?
Absolutely. Email us with the name of the product you're considering and what you'd like to clarify before purchasing.
How long will it take to get a reply?
We aim to respond as soon as we can. We have not specified a fixed response time, so please include enough information in your first message to help us understand your question.
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